Our exchange, return, and refund policy lasts 10 days. If 10 days have passed since your order was delivered, we can’t offer you a return, refund, or exchange.
The item(s) is defective or has missing accessories, wrong order/article/damage issue at the time of delivery.
Customers must notify us within 3 days of delivery of the order via the contact form & WhatsApp.
The tag/label must be intact at the time of exchange.
Product colors may vary slightly due to the photographic lighting source or the screen, thus the product is not eligible for exchange for this particular reason.
The product is damaged because of use.
The product has tampered.
Anything is missing from the package including price tags, labels, original packing, and order invoice.
Do not accept the parcel if it’s damaged or the seal is opened. Brands House will not be responsible for such exchanges.
Any excess fabric or embellishment utilized during shoots will not be provided with the product unless mentioned on the website.
Return
To return your product, you should contact us on Whatsapp.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
